Terms and Conditions

1. CONDITIONS: The information published by Dikma is, to the best of its knowledge, correct and accurate but is not guaranteed to be so. Dikma assumes no responsibility with respect thereto and has not verified the values or specifications stated experimentally and does not guarantee their accuracy. The sale of any products by Dikma does not waive any patent restrictions connected with those products. Buyer agrees and represents that it is buying for its own end use only, and not for resale. Buyer warrants that they have sufficient knowledge, training, facilities and skills to safely use and store products provided under this agreement.
2. USE OF PRODUCTS: The products offered are for laboratory or manufacturing use only. They are not intended for medicinal or food use.
3. QUALITY: All purchases are subject to Dikma approval not withstanding prior payments, and if not in accordance with the specifications at Dikma sole option, may be returned to Dikma at Buyer's expense for transportation. Dikma reserves the right to change product specifications, quantities, designs or prices without notice and without liability for such changes.
4. PRICE: The price(s) set forth in any Dikma Order Acknowledgement are firm and shall not be changed without the prior written consent of Dikma. If no price is specified in this Purchase Order, the goods shall be invoiced at the current list price.
5. PAYMENT: Payment will be due thirty (30) days from receipt on approved credit. All shipments are F.O.B. factory.
6. SHIPMENT: Shipment of the goods shall be made in accordance with customary shipping practices for such goods. Unless otherwise stated in the Order Acknowledgement, no charge will be allowed for packing, boxing, cartage or insurance and Buyer shall absorb and pre-pay all shipping and insurance charges. Goods ordered in error or duplicated from a mailed-in order not clearly marked "CONFIRMING" will be subject to a 20% restocking charge, if approved by Dikma.
7. DELIVERY: Buyer shall notify Dikma immediately of any situation that may delay or threaten to delay the timely acceptance of services and/or receipt of goods. Dikma, at its option, may cancel all or any portion of this Order Acknowledgement without liability. Acceptance of all or part of the goods, or payment therefore, or failure to notify Buyer promptly shall not waive or affect Dikma's right to cancel the order or recover damages.
8. RETURNS: No returns will be accepted without prior authorization, and are subject to approval by Dikma. If it is necessary to return goods to Dikma for any reason, please contact your Technical Representative for forwarding instructions. This procedure will prevent delays and enable us to resolve the situation to your satisfaction. Dikma is not liable for goods returned without authorization. Returns must be sent through a traceable carrier.
9. WARRANTY:
Dikma will repack, replace, or refund charges on any column at our discretion at no cost if a column fails to perform satisfactorily. Columns being returned must have prior return authorization granted by Dikma. Defective products must be accompanied by a written explanation of failure. Approval is subject to the following exclusions:
a. All columns must be tested upon receipt and all deficiencies must be reported to Dikma no later than 15 days after the date of receipt of the column.
b. Maximum warranty period is limited to 60 days on HPLC columns unless previously agreed upon. However, columns may not be returned for refund or credit after 30 days or without prior authorization.
c. Removal of column end-fittings automatically voids column warranty.
d. Column performance warranty is limited to the conditions of the original test chromatogram.
e. Physical damage to the column due to misuse, abuse, or mishap, including mechanical shock.
f. Chemical damage to the packing material due to operation at incorrect chemical conditions, temperatures, or pressures.
g. Failure due to high backpressures caused by improper solvent or sample filtration practices causing particulate build-up or precipitation or sample fouling in the column or end-fitting.
h. Incorrect selection of packing material made by customer for their particular use or incompatibility of equipment, etc.
For products supplied by, but not manufactured by Dikma, the warranty is limited by the terms of the original manufacturer's warranty.
Buyer agrees and represents that it is buying for its own end use only, and not for resale. Buyer warrants that they have sufficient knowledge, training, facilities and skills to safely use and store products provided under this agreement.